SuperHost—Service
Across Cultures is designed to increase our
awareness about our visitors and customers from
other cultures, and provide practical skills
and advice to improve our ability to
communicate with them. As well, this workshop
may provide you with some food for thought
regarding your communications with colleagues
from other cultures as we live and work in a
multicultural community.
When we are serving people from other
countries we often have to take special care to
ensure that we communicate effectively. This
workshop addresses inter-cultural communication
issues and provides practical guidelines to
ensure that we communicate with empathy and
understanding, and make the most out of every
contact with our visitors and
customers.
Participants attending
this enthusiastic, informative workshop, had
the following ideas to share:
— "This workshop made me think of my own
perceptions and actions and to analyze
them."
— “There are different perspectives
on cultural differences and conceptions that
others have.”
— "There are many interesting customs
from cultures around the world, this workshop
has showed me the do’s and don’ts of
communications."
— "I will need to be more open minded and
understanding to different cultures."
— "Be aware of cross culture
communications."
— "We need to treat our visitors in a
manner we would appreciate if we were the
visitor and not the host." |
